Handcrafted, Made-to-Order Process
Every part I offer is crafted or hand-finished to order—not mass produced. This ensures each piece is completed with care and attention to detail, especially when it comes to matching finishes and quality standards. Because each part is made individually, I ask that you take a moment to review your order carefully before placing it.
Order Cancellations
Once I begin production on your part, materials, time, and setup costs are already committed. For that reason, orders cannot be canceled or changed after production has started. Please reach out as soon as possible if you notice an issue, and I’ll do my best to help before work begins.
Refunds and Returns
As each part is made or finished specifically for your order, returns and refunds are generally not accepted unless there is an error on my end. I personally inspect every item before shipping to ensure it meets the standards that Van Dyke-Harms is known for.
If you believe your order arrived damaged or incorrect, please contact me within 7 days of delivery with photos and details. I’ll personally review your situation, and if an issue is found, I’ll make it right.
Exchanges
Because each item is made or finished to order and crafted for finish matching, exchanges are not typically available. However, I understand that unique situations sometimes arise. Exchanges may be considered on a case-by-case basis and are offered at my discretion. If you have concerns about your order, please reach out and I’ll evaluate what’s possible given the circumstances.
Consideration for the Craft
Van Dyke-Harms is a one-person operation built on precision, dedication, and pride in craftsmanship. Your understanding and patience allow me to continue delivering the premium quality that sets these parts apart. I deeply appreciate your support and respect for the process.